If you are looking for Self-Help Guides, then refer to the following posts:
- Computer and browser slowness are not always malware related
- Basic Malware Removal Guide
- Browser Hijacker/Adware Removal
If you are looking for assistance in cleaning your computer, please refer to the following set of instructions
General P2P/Piracy Warning:
1. If you’re using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now.
Failure to remove such software will result in your topic being closed and no further assistance being provided.
Very Important –> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while you are being helped to make things go easier, faster and smoother for you and your helper!
- Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
- Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
- Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as “the same”, this requires the extra step of looking back at your previous post.
NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don’t go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. A list of available Backup software Here
NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.
Two Steps that should be done before using ANY malware/adware removal tool
No.1 Create a New Restore point
No.2 Back-up your registry with ERUNT
Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Anti-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File – Security Warning dialog box.
A black DOS console should open and run for a moment.
- When done, DDS will open two (2) logs:
- Save both reports to your desktop
- Please Copy & Paste the contents of the following logs in your First reply: DDS.txt and Attach.txt
You can ignore the note about zipping the Attach.txt file in most cases.
Download Security Check by screen317 from here.
- Save it to your Desktop.
- Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE: If the SecurityCheck program fails to run for any reason, run it as an Administrator.
Download Windows Repair (All In One) 2.1.1 from Here
Once installed proceed to Step 1-Download and Scan With Malwarebytes. Once the scan is finished a Log File will open. Copy and Paste that log in your response.
Logs to Reply With:
- Mbam Scan Log
Start a New Topic BELOW